Support that reduces tickets
A support contract that only closes tickets keeps you where you are. Ours tracks root causes, fixes the top recurring issues each month and reports on the trend. Over the first year the goal is fewer tickets, not faster ones.
Coverage
- Business-hours or extended coverage with named engineers who know your configuration.
- Incident, problem and change management aligned with your IT processes.
- Direct liaison with PTC support when a product defect is involved.
Training
We teach on your configuration, not a generic demo. Courses exist for engineers (CAD data management, change), planners (BOM and effectivity), administrators (configuration, workflow, performance) and managers (reporting and adoption). Each course ends with an exercise on real data.